FX Rand is licensed by the Financial Sector Conduct Authority (FSCA), FSP number 50993. You can verify our licensing on the FSCA site here. We are also a registered accountable institution with the Financial Intelligence Centre (FIC), number 51497, and an authorised treasury outsourcing company with the South African Reserve Bank (SARB), number 634.

We are governed by the Protection of Personal Information Act 4 of 2013 and thus committed to keeping our clients' personal information confidential. We have implemented a PAIA manual as required by the Promotion of Access to Information Act 2 of 2000, which guides how information may be accessed. This manual is available on request to clients and other appropriate parties.

The Treating Customers Fairly (TCF) principle aims to raise standards in the way providers conduct their business to benefit consumers and increase their confidence in the financial services industry. TCF is the centre of our corporate culture, focusing on meeting the needs of our customers. Delivering clear and accurate information, enabling them to make informed decisions.

We committed to the highest standards of governance, ethics and integrity. We therefore have world-class practices and robust institutional frameworks to ensure our services are secure and stable. We constantly review these practices to ensure that we consistently act in the best interest of our stakeholders via professional conduct.

Being a registered financial services provider, governed by the Financial Advisory and Intermediaries Services Act 37 of 2002 (FAIS), FX Rand and its representatives are obliged to disclose certain legal information and any conflicts of interest or any measures taken to avoid or mitigate conflicts of interest.

At FX Rand we always strive to provide our clients with exemplary service, however, if you feel that we have disappointed you in anyway we would like to hear from you. Your feedback will contribute to enhanced service. Please lodge your complaint here for an independent officer to investigate and provide feedback to you.