Our policies

The financial services industry in South Africa is closely and actively regulated, as it is in most parts of the world. The protection of customers' rights and information, their access to fair and value-adding business practices and the compliance of the service providers to the country's various applicable regulations, administered by different regulatory bodies, is paramount to the sustainability of the industry. Read more below on how we comply.

Licensing

FX Rand is licensed by the Financial Sector Conduct Authority (FSCA), FSP number 50993. You can verify our licensing on the FSCA site here. We are also a registered accountable institution with the Financial Intelligence Centre (FIC), number 51497, and an authorised treasury outsourcing company with the South African Reserve Bank (SARB), number 634.

Information protection

We are governed by the Protection of Personal Information Act 4 of 2013 and thus committed to keeping our client’s personal information confidential. Information shall only be used for the purpose of rendering the financial services to clients and no confidential information obtained from a client or product supplier will be disclosed without the prior consent of the client.

Customer focus & fairness

The Treating Customers Fairly (TCF) principle aims to raise standards in the way providers conduct their business to benefit consumers and increase their confidence in the financial services industry. TCF is the centre of our corporate culture, focusing on meeting the needs of our customers. Delivering clear and accurate information, enabling them to make informed decisions.

Code of ethics

We committed to the highest standards of governance, ethics and integrity. We therefore have world-class practices and robust institutional frameworks to ensure our services are secure and stable. We constantly review these practices to ensure that we consistently act in the best interest of our stakeholders via professional conduct.

Conflict of interest

Being a registered financial services provider, governed by the Financial Advisory and Intermediaries Services Act 37 of 2002 (FAIS), FX Rand and its representatives are obliged to disclose certain legal information and any conflicts of interest or any measures taken to avoid or mitigate conflicts of interest.

Complaints

At FX Rand we always strive to provide our clients with exemplary service, however, if you feel that we have disappointed you in anyway we would like to hear from you. Your feedback will contribute to enhanced service. Please lodge your complaint here for an independent officer to investigate and provide feedback to you.